All staff at ASOC will be available to provide general advice, assistance, and support with matters such as studying, assessment, accommodation assistance, English language and counselling. VET Students requiring special or intensive assistance may contact a Student Support Officer who may refer them to external support services if required. ASOC will provide reasonable support to overseas VET students to help them achieve the expected learning outcomes, regardless of their location or mode of study, at no additional cost to the student. However, students might have to pay the fee charged by the external services. ASOC is committed to providing a safe, inclusive, and supportive environment for all VET students. A range of services is available to help students manage the physical, mental, emotional, and academic demands of their course.
ASOC will facilitate access to learning support services consistent with the requirements of the course, the mode of study and the learning needs of the student or student cohorts. Australian School of Commerce has documented processes that it implements for supporting these processes.
A Student Support Officer has been appointed as the primary point of contact for all VET students requiring support. Student Support Officer will maintain up-to-date information on ASOC’s support services. All administrative and academic staff will also provide support within their respective areas to assist students.
Student Support Officer Email: support@asoc.edu.au
Contact: M: +61 493891886; T: 1300781194
All VET students requiring support can contact ASOC’s Student Support Officer via email, phone (details above), or in person
on the ASOC campus (Melbourne/Hobart). Student support services are always available to all VET students.
Students can fill up a “Student Support Request Form” to mention the support they require in detail. This form is available
on the this website www.asoc.edu.au and is also available on campus.
The support staff and initial contact person on campus are:
Table 1: Support staff and initial contact person on campus.
|
Service
|
Responsibility
|
Contact no
|
Email
|
|
Emergency Health, safety and security, critical incident.
|
CEO/PEO, Student Support officer
|
T: 1300781194;
M: +61 493891886
(Office hours)
0433549626 (for after hours)
(In case of life-threatening emergency, CALL 000)
|
info@asoc.edu.au,
support@asoc.edu.au
|
|
Academic support/IT Support (including catch-up classes, academic progress, attendance, LLN&D Support, intervention)
|
Student Support Officer, Trainer/Training Manager
|
T: 1300781194;
M: +61 493891886
|
support@asoc.edu.au,
trainingmanager@asoc.edu.au
|
|
First Aid, Student’s Health, Wellbeing, and safety (Includes emotional, physical and mental wellbeing, referrals to external support services, counselling)
|
Student Support Officer, Administration Manager
|
T: 1300781194;
M: +61 493891886
|
support@asoc.edu.au
|
|
Feedback, Complaints & Appeals
|
Student Support Officer, Administration Manager, Training Manager
|
T: 1300781194;
M: +61 493891886
|
support@asoc.edu.au,
info@asoc.edu.au
|
|
Administration Matters (including enrolment, orientation, deferral, results, Refunds)
|
Student Support Officer, Administration Manager, Training Manager, Accounts Officer
|
T: 1300781194;
M: +61 493891886
|
support@asoc.edu.au,
admin@asoc.edu.au
|
|
LLN&D Support (Language Literacy Numeracy & Digital skills support, intervention and IT support)
|
Administration Manager, Trainers, Student Support Officer
|
T: 1300781194;
M: +61 493891886
|
admin@asoc.edu.au,
support@asoc.edu.au
|
|
Marketing/ Accommodation Support (Accommodation guidance/referrals, local support services)
|
Student Support Officer, Marketing officer
|
T: 1300781194;
M: +61 493891886
|
support@asoc.edu.au
|
|
Counselling Support
|
Internal: Student Support Officer
External: Counsellor (for external support services, refer table 2 under Helplines & Counselling Services)
(Administration department is to be contacted to arrange an appointment with the counsellor at no additional cost).
|
T: 1300781194;
M: +61 493891886
|
support@asoc.edu.au
|
Table 2: External Support Services
|
Confidential Discussion & Support
If you need to talk about something personal, sensitive, or confidential, our Student Support Team is here to help. All discussions are kept private and handled in accordance with the Privacy Act 1988 & ASOC's Privacy Policy and ASOC’s
Student Support, Welfare & Wellbeing Policy available on ASOC's website.
Call us on: T: 1300 781 194; M: +61 493 891 886
Email: support@asoc.edu.au or Info@asoc.edu.au
Note: This service is confidential and free for all ASOC students. If you require additional help, we can connect you with external support services.
|
|
External Support Services
|
|
Fire, Ambulance, Police (life-threatening emergencies): Ring 000
|
|
Service
|
Contact
|
Website Link
|
|
Helplines & Counselling Services - Australia
|
|
Lifeline
Lifeline Tasmania
|
13 11 14 (If life is in danger, CALL 000)
|
lifeline.org.au
https://www.lifelinetasmania.org.au/
|
|
Mental Health Families and Friends Tasmania
|
03 6228 7448
|
https://mhfamiliesfriendstas.org.au/
|
|
Reach Out - Australia
|
Lifeline - 13 11 14, Kids Helpline - 1800 55 1800, Suicide Call Back Service - 1300 659 467, 1800RESPECT - 1800 737 732
|
au.reachout.com
|
|
Men’s Line Australia
|
1300 78 99 78
|
mensline.org.au
|
|
Grief Line - Australia
|
1300 845 745
|
griefline.org.au
|
|
1800RESPECT - Australia
|
1800 737 732
|
1800respect.org.au
|
|
Beyond Blue - Australia
|
1300 22 4636
|
beyondblue.org.au
|
|
St Kilda Crisis Contact Centre
|
(03) 9536 7777
|
salvationarmy.org.au
|
|
Tasmania’s Mental Health System
|
1800 332 388
|
www.health.tas.gov.au
|
|
Workplace & Consumer Support
|
|
Fair Work Ombudsman
|
13 13 94 / 131 394
|
fairwork.gov.au
|
|
Consumer Affairs Victoria
|
1300 55 81 81
|
consumer.vic.gov.au
|
|
Services Tasmania
|
Call: 1300 135 513; International +613 6169 9017
|
www.service.tas.gov.au
|
|
Consumer, Building and Occupational Services Tasmania
|
1300 654 499
|
www.cbos.tas.gov.au/
|
|
Domestic Violence & Support Services
|
|
Domestic Violence Resource Centre Victoria (DVRCV)
|
(03) 8346 5200 or (03) 8346 5266
|
dvrcv.org.au
|
|
Safe at Home - Family Violence Counselling and Support Service - Tasmania
|
1800 608 122
|
https://www.safeathome.tas.gov.au/services/victim-survivor-services
|
|
Alcohol, Drugs & Gambling Support
|
|
Direct Line (Drug & Alcohol Service)
|
1800 888 236
|
directline.org.au
|
|
ECADS (Alcohol & Drugs)
|
1800 778 8278
|
ecads.org.au
|
|
Gambling Help Line
|
1800 858 858
|
gamblinghelponline.org.au
|
|
Crisis Accommodation / Homelessness Services
|
|
Crisis Accommodation Information – Victoria
|
1800 825 955 or (03) 9536 7777
|
housing.vic.gov.au
|
|
Shelter TAS - Tasmania
|
1800 800 588
|
sheltertas.org.au/homelessness/are-you-looking-for-emergency-accommodation/
https://www.homestasmania.com.au/housing-and-homelessness/housing-connect
|
|
Hospitals & Medical Centres - Melbourne
|
|
The Alfred
|
(03) 9076 2000
|
alfredhealth.org.au
|
|
Austin Hospital
|
(03) 9496 5000
|
austin.org.au
|
|
Royal Children’s Hospital
|
(03) 9345 5522
|
rch.org.au
|
|
Royal Women’s Hospital
|
(03) 8345 2000
|
thewomens.org.au
|
|
Royal Melbourne Hospital
|
(03) 9342 7000
|
thermh.org.au
|
|
St Vincent’s Hospital
|
(03) 9231 2211
|
svhm.org.au
|
|
Melbourne City Medical Centre
|
61 3 9639 9600
|
melbournecitymedical.com.au
|
|
Emporium Medical Centre
|
+61 3 9654 5544
|
N/A
|
|
Swanston Street Medical Centre
|
+61 3 9205 7500
|
swanstonstreetmedicalcentre.com.au
|
|
AIM Health Melbourne Central Medical
|
(03) 9663 7199
|
aimhealthmelbourne.com.au
|
|
The National Translating and Interpreting Service
|
131 450 (AU), +61 3 9268 8332 (Outside AU)
|
tisnational.gov.au |
|
Hospitals & Medical Centres - Hobart
|
|
Ochre Medical Centre Hobart
|
(03) 6223 1055
|
ochrehealth.com.au/medical-centre-hobart/ |
|
Royal Hobart Hospital
|
(03) 6166 8308
|
www.health.tas.gov.au/hobart-hospital |
|
Your Hobart Doctor
|
(03) 6169 3111
|
yourhobartdoctor.com.au |
|
City Doctors & Travel Clinic
|
(03) 6231 3003
|
www.citydoctors.com.au |
|
Hobart Private Hospital
|
(03) 6214 3000
|
hobartprivatehospital.com.au |
|
Calvary Lenah Valley Hospital
|
(03) 6278 5333
|
www.calvarycare.org.au/hospitals/calvary-lenah-valley-hospital-hobart |
|
Calvary St John's Hospital
|
(03) 6223 7444
|
www.calvarycare.org.au/hospitals/calvary-st-johns-hospital-hobart |
|
Rosny Doctors & After Hours
|
(03) 6244 1058
|
www.rosnydoctors.com.au |
|
Legal & Dispute Resolution Services
|
|
Victoria Legal Aid
|
1300 792 387
|
legalaid.vic.gov.au |
|
Tasmania Legal Aid
|
1300 366 611
|
www.legalaid.tas.gov.au |
|
Resolution Institute
|
1800 651 650
|
resolution.institute |
|
Emergency Services
|
|
Emergency Across Australia (Fire, Police, Ambulance)- CALL 000
|
|
Victoria
|
|
Victoria Police
|
(03) 9247 6666
|
police.vic.gov.au |
|
Fire Rescue Victoria (FRV)
|
1300 367 617 (non-emergency)
|
frv.vic.gov.au |
|
Ambulance Victoria
|
1300 60 60 24 (non-emergency)
|
ambulance.vic.gov.au |
|
Tasmania
|
|
Tasmania Police
|
1800 333 000
|
www.police.tas.gov.au |
|
Tasmania Fire Service
|
1800 000 699(non-emergency)
|
www.fire.tas.gov.au |
|
Ambulance Tasmania
|
1800 022 222(non-emergency)
|
www.health.tas.gov.au/hospitals/ambulance |
|
Education & Youth SupportEducation & Youth Support
|
|
Study Australia
|
enquiries@studyaustralia.gov.au
|
studyaustralia.gov.au |
|
Youth Central
|
1300 650 172
|
youthcentral.vic.gov.au |
|
Study Melbourne
|
1800 056 449
|
studymelbourne.vic.gov.au |
|
Study Tasmania
|
study.tasmania@stategrowth.tas.gov.au
|
www.studytasmania.tas.gov.au |
|
Yellow Pages Australia
|
N/A
|
yellowpages.com.au |
|
Places of Worship
|
|
Churches
|
Online search
|
australianchurches.net |
|
Mosques
|
Online search
|
isv.org.au |
|
Temples
|
Online search |
hinducouncil.com.au |
|
Sikh Temple
|
Online search |
sikhyouthaustralia.com |
English Language Support and Language, Literacy, Numeracy and Digital (LLN&D) Support
If VET students do not meet the recommended English language or LLN&D (Language, Literacy, Numeracy, and Digital skills) requirements, they will be referred for additional support provided by the institute or advised to undertake further training, such as ELICOS programs (please note that ASOC does not offer ELICOS) and digital skills support.
ASOC is committed to providing support and guidance to students experiencing difficulties with English or LLN&D. All VET students are encouraged to meet with the Student Support Officer to seek appropriate guidance and support.
Appropriate strategies will be implemented to assist students in improving their learning outcomes.
For detailed information regarding student support services, please refer to the “Student Support and Welfare Policy”
available on the ASOC website: https://www.asoc.edu.au .